Documents
Documents
Documents make agency files, photos, videos, and external references available inside Watchtower. Teams commonly use them for policies, training material, standard operating procedures, maps, operational media, and quick links.
Find and Organize Documents
Open Forms & Docs → Documents. Depending on your role, you can:
- Browse folders and subfolders
- Search and filter by title or tags
- Add or remove tags directly from the list
- Open a Document's containing folder
- Arrange Documents in a custom order
- Archive content that should no longer be distributed
Folder organization and custom ordering carry into management and HomeBase views.
Create a Document
Authorized Supervisors and Admins can select New Document or the + button. Add a title and optional description, then attach an uploaded file, an external link, or both.
Supported content includes common images, PDFs, office documents, and web links. A Document containing both a file and a link keeps related references together. Google document links can open in the document viewer, and YouTube links can play directly inside Watchtower.
Control Who Can See a Document
Audience settings can restrict a Document by:
- User or user group
- Role
- Assignment position or assignment group
Choose AND or OR matching when combining user-based and assignment-based criteria.
Restricted Documents remain hidden from unauthorized users in Forms & Docs, HomeBase pins, workflows, bulletin attachments, and offline preparation. Admins and the content creator retain access.
Distribute Documents
Documents can be:
- Pinned to HomeBase
- Included in Workflows
- Attached to Bulletins
- Opened from Forms & Docs
- Prepared for supported offline workflows
Audience restrictions continue to apply wherever the Document appears.
Read and Review Tracking
Watchtower records when a team member reviews a Document. Authorized users can open Read By to see who has viewed it. Reviewed Documents remain accessible afterward; users do not need to enable a separate “Show Reviewed Items” option to find them again.
Open or Download Content
Select a Document to open it in Watchtower's viewer when supported. External links open in the appropriate viewer or browser, and downloadable files retain their original format.
Updated on: 21/09/2026
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